Tag: Optimal Talent Development
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Backbase | A Strategic Approach to Career Framework and Development Planning
A Strategic Approach to Career Framework and Development Planning In the fast-evolving landscape of design and customer success, organizations must prioritize talent development and retention to maintain a competitive edge. This case study explores how we addressed the challenges faced by the Customer Success (CS) Design team at Backbase, which experienced rapid growth from 12…
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Backbase | Inter-Departmental Collaboration for Design Excellence
Inter-Departmental Collaboration for Design Excellence In the dynamic landscape of design at Backbase, aligning complex inter-departmental Objectives and Key Results (OKRs) is crucial for driving success. This case study outlines our strategic approach to defining a robust structure and contribution model for OKRs and Key Performance Indicators (KPIs) across multiple design departments in 2023 and…