Tag: Optimal Talent Development
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Backbase | Strategic Career Growth
Strategic Career Growth In the fast-evolving landscape of design and customer success, organizations must prioritize talent development and retention to maintain a competitive edge. This case study explores how we addressed the challenges faced by the Customer Success (CS) Design team at Backbase, which experienced rapid growth from 12 to 50 members in 2022. With…
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Backbase | Driving Design Excellence Through Collaboration
Driving Design Excellence Through Collaboration In the dynamic landscape of design at Backbase, aligning complex inter-departmental Objectives and Key Results (OKRs) is crucial for driving success. This case study outlines our strategic approach to defining a robust structure and contribution model for OKRs and Key Performance Indicators (KPIs) across multiple design departments in 2023 and…