Category: Design
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Delivering a Scalable Partnership Package: A Strategic Design Approach
Delivering a Scalable Partnership Package: A Strategic Design Approach This case study addresses the challenges organizations face in developing and scaling effective partnership programs for NGOs and organization focused on scaling partnerships for on-site implementation of proven methodologies, particularly those experiencing rapid growth. This approach enables organizations to develop and deliver scalable, high-quality partnership frameworks,…
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Backbase | A Strategic Approach to Career Framework and Development Planning
A Strategic Approach to Career Framework and Development Planning In the fast-evolving landscape of design and customer success, organizations must prioritize talent development and retention to maintain a competitive edge. This case study explores how we addressed the challenges faced by the Customer Success (CS) Design team at Backbase, which experienced rapid growth from 12…
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Backbase | Inter-Departmental Collaboration for Design Excellence
Inter-Departmental Collaboration for Design Excellence In the dynamic landscape of design at Backbase, aligning complex inter-departmental Objectives and Key Results (OKRs) is crucial for driving success. This case study outlines our strategic approach to defining a robust structure and contribution model for OKRs and Key Performance Indicators (KPIs) across multiple design departments in 2023 and…
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Backbase | Knowledge Sharing for Enhanced Project Delivery
Knowledge Sharing for Enhanced Project Delivery In an era where rapid growth can lead to operational challenges, Backbase faced a pivotal moment in its journey. As the company expanded its workforce from 900 to over 2,500 employees globally, the need for a cohesive onboarding and learning strategy became paramount. This case study delves into the…
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Backbase | Transforming Global Talent Acquisition for the Customer Success Design Team
Transforming Global Talent Acquisition for the Customer Success Design Team A strategic restructuring of the Customer Success Design Team at Backbase, initiated after the company’s global expansion in 2021 due to increased demand for digital banking services. The project involved redesigning the recruitment process, leading to the team’s growth from 12 to over 50 UX…
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Learn UX with IDF! 2-Months FREE Membership!
Happy Monday, Friends!!!I’m so excited! Design education is EXTREMELY costly so here I have this AMAZING give-away for you: 2 months off your yearly membership at the Interaction Design Foundation!If you don’t know what the IDF is, here a quick recap: The Interaction Design Foundation is an online institution whose mission is to democratize learning…
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Give Voice: Social Design @ MASE
So, that happened! I gave my first guest speech at Miami Ad School Europe in Hamburg *WOHOOP WOHOOP to one of my favorite cities!!*Topic: Design to Give Voice to people, and the Designer as Ambassador for causes. Most times the designers and creatives have powerful voices they use to share the word of the companies they…