Gaia Armellin

Category: Design

  • Building Strategic Partnerships for Scale

    Building Strategic Partnerships for Scale

    —

    by

    Gaia
    in

    Building Strategic Partnerships for Scale This case study addresses the challenges organizations face in developing and scaling effective partnership programs for NGOs and organization focused on scaling partnerships for on-site implementation of proven methodologies, particularly those experiencing rapid growth. This approach enables organizations to develop and deliver scalable, high-quality partnership frameworks, establish clear quality benchmarks,…

  • Backbase | Strategic Career Growth

    Backbase | Strategic Career Growth

    —

    by

    Gaia
    in

    Strategic Career Growth In the fast-evolving landscape of design and customer success, organizations must prioritize talent development and retention to maintain a competitive edge. This case study explores how we addressed the challenges faced by the Customer Success (CS) Design team at Backbase, which experienced rapid growth from 12 to 50 members in 2022. With…

  • Backbase | Driving Design Excellence Through Collaboration

    Backbase | Driving Design Excellence Through Collaboration

    —

    by

    Gaia
    in

    Driving Design Excellence Through Collaboration In the dynamic landscape of design at Backbase, aligning complex inter-departmental Objectives and Key Results (OKRs) is crucial for driving success. This case study outlines our strategic approach to defining a robust structure and contribution model for OKRs and Key Performance Indicators (KPIs) across multiple design departments in 2023 and…

  • Backbase | Driving Project Delivery Through Knowledge Sharing

    Backbase | Driving Project Delivery Through Knowledge Sharing

    —

    by

    Gaia
    in

    Driving Project Delivery Through Knowledge Sharing In an era where rapid growth can lead to operational challenges, Backbase faced a pivotal moment in its journey. As the company expanded its workforce from 900 to over 2,500 employees globally, the need for a cohesive onboarding and learning strategy became paramount. This case study delves into the…

  • Backbase | Optimizing Global Talent Acquisition

    Backbase | Optimizing Global Talent Acquisition

    —

    by

    Gaia
    in

    Optimizing Global Talent Acquisition A strategic restructuring of the Customer Success Design Team at Backbase, initiated after the company’s global expansion in 2021 due to increased demand for digital banking services. The project involved redesigning the recruitment process, leading to the team’s growth from 12 to over 50 UX designers across 11 global locations by…

  • Learn UX with IDF! 2-Months FREE Membership!

    Learn UX with IDF! 2-Months FREE Membership!

    —

    by

    Gaia
    in ,

    Happy Monday, Friends!!!I’m so excited! Design education is EXTREMELY costly so here I have this AMAZING give-away for you: 2 months off your yearly membership at the Interaction Design Foundation!If you don’t know what the IDF is, here a quick recap: The Interaction Design Foundation is an online institution whose mission is to democratize learning…

  • Why I Hate Job Hunting

    Why I Hate Job Hunting

    —

    by

    Gaia
    in ,

     

  • Give Voice: Social Design @ MASE

    Give Voice: Social Design @ MASE

    —

    by

    Gaia
    in

    So, that happened! I gave my first guest speech at Miami Ad School Europe in Hamburg *WOHOOP WOHOOP to one of my favorite cities!!*Topic: Design to Give Voice to people, and the Designer as Ambassador for causes. Most times the designers and creatives have powerful voices they use to share the word of the companies they…